'Utilization Agent', 'id' => 'agent_utilization_agent', 'status' => 'enriched_v68', 'version' => 'V68', 'department' => [ 'id' => 'hr', 'label' => 'RH & Talent', 'sap_module' => 'SAP HR / SF' ], 'kpi' => [ 'label' => 'Billable rate', 'target' => 75, 'unit' => '%', 'current_status' => 'critical', 'current_value' => 0, 'gap_ratio_pct' => 100, 'action_required' => 'Wire integration with SAP HR / SF data source' ], 'next_steps' => [ '1. Connect to SAP HR / SF via BAPI/API', '2. Implement Billable rate calculation', '3. Add monitoring (alert if value < target 75%)', '4. Register in registry resolver', '5. Update status -> active' ], 'wired_from_source' => '/api/wevia-v64-departments-kpi.php', 'enriched_at' => date('c') ], JSON_PRETTY_PRINT);